Mercure Exeter Southgate Hotel 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.2/5 1,068 أراء

نضمن لكأفضل سعر
Mercure Exeter Southgate Hotel - Image 1
Mercure Exeter Southgate Hotel - Image 2
Mercure Exeter Southgate Hotel - Image 3
Mercure Exeter Southgate Hotel - Image 4
Southernhay East, EX1 1QF EXETER, United Kingdom

الوصف

خدمات الفندق الإضافية

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • Onsite private parking.

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

الإقامات المتوفرة لدينا

موقع الفندق

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

نظام تحديد المواقع العالمي (GPS):50.720332, -3.528424

الهاتف
فاكس +44 1392 413549

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

THE GATE HOUSE

Our chef welcomes you to our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.2/5  1,068 أراء

تقييم TripAdvisor  4.0/5  3,131 أراء

2024 شهادة تميّز

Decent stay spoilt by terrible check-out experience

ملاحظة Tripadvisor 3.0/5

Aitchlone19 تقييم TripAdvisor المعتمد

Although largely happy during our 2 day stay, with just a few minor niggles (too few sockets in the room, hard pillows, aircon not working in daughter's room etc), the whole experience was marred by the overcharging at checkout. We were alerted to a potential problem by the fact that the two groups of guests in front of us in the queue both had major issues with their bills, arguing that they hadn't even been in the bar or had a meal in the restaurant etc. So although we were told that our bill had been paid using the credit card details on the system, we insisted on a detailed invoice. When this was eventually produced we saw that we were right to be cautious. We had been charged for 4 lunches that never happened and our 8 breakfasts had been listed at full-price, rather than the discounted rate for pre-booking. After 'checking with the bar', the receptionist agreed that we had been overcharged by £182!!! This was refunded to the card, but we were left feeling that we had only avoided being cheated by being vigilant. You have been warned!

Thank you for leaving a review. I apologies for the issues you have had and I will investigate and pass your feedback on to the departments involved. I'm glad this was eventfully resolved and happy to see you enjoyed the stay overall. We hope you stay with us again. Kind regards Jake Mountford | Duty Manager

Check out.

ملاحظة Tripadvisor 4.0/5

eric t تقييم TripAdvisor المعتمد

Very nice hotel. We were a family booking for 4 rooms, 2 for 3 nights and 2 for 1 night. On check out I went to pay for my 3 night stay to be told the night shift had already charged my card. I asked to check the bill and I had been charged 3 nights car parking. This should have been on one of the other bills who drove me there. I had not filled in any details of the car when I checked in. This was corrected but the refund will take 7 to 10 days to come through. There was then confusion when my sister came to pay for the other 3 rooms as to what had been charged to whom. This system of the night shift doing the charging just caused confusion. I have stayed at many hotels around the world and you always check the bill and pay on leaving.

Thank you for leaving a review and we appreciate the feedback. I will investigate this and apologies for the confusion. I'm glad to see that overall you enjoyed your stay and we hope to see you again soon. Kind regards Jake Mountford | Duty Manager

Great hotel, shame about £10 charge to use the pool

ملاحظة Tripadvisor 5.0/5

Jinny15 العائلات - تقييم TripAdvisor المعتمد

We had another great weekend staying at this hotel. Was very disappointed that since April 2024, they are now charging £10 per person to use the pool. We had an incident just after we checked in which was quickly reported to Jake, the Duty Manager. Jake listened to my concerns in a professional and reassuring way and made sure we enjoyed our stay. We are looking forward to coming back later in the year.

Thank you for leaving a review and I am very happy to hear you enjoyed your stay. We look forward to seeing you again later in the year. Kind regards Jake Mountford | Duty Manager

Long weekend break in suite room

ملاحظة Tripadvisor 3.0/5

S3416TOmd العائلات - تقييم TripAdvisor المعتمد

Great location next to centre and withing easy walking distance. Good car park size. We had the suite but extra bed and sofa bed mattress really tired and made for an uncomfortable sleep. Pool was lovely and heated with jacuzzi and sauna. Breakfast was good but service poor as too often food would run out, made my mistake with our vegetarian order, and if only staff tried smiling more in general.

Thank you for leaving a review and are glad to see overall you enjoyed your stay. I will discuss your feedback with the departments involved and we hope you stay with us again soon. Kind regards Jake Mountford | Duty Manager

Dirty and tired

ملاحظة Tripadvisor 1.0/5

K T تقييم TripAdvisor المعتمد

We had 4 rooms and 3 of them were in poor condition and dirty. Dirty footprints on the walls, numerous cobwebs covered in dust hanging from the ceiling, the previous guests used cups and spoons in the room, broken showers, heavily stained carpets! When we checked in at 3pm there were used dishes and empty bottles in the corridor. At 8.30 am on the way to breakfast the following morning I reported the dishes to reception. Nothing was done about them. After breakfast the housekeeping were cleaning the rooms in the corridor and ignored the dirty dishes. We checked out at 11 and the dishes were still there on the floor in the corridor. While we were also getting ready to leave housekeeping came into the room without knocking. On a positive note had a great nights sleep. Really comfy bed and the bedding appeared to be clean 👍

Thank you for leaving a review with us, We are sorry to see that your stay is not up to our usual standard . I will investigate this further and will discuss with the departments involved with your feedback. We hope you will stay with us again. Kind regards Jake Mountford | Duty Manager

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 923 أراء 9.3/10 الموقع
  • 1,401 أراء 5.9/10 الغرفة
  • 1,254 أراء 8.3/10 الخدمة
  • 16 أراء 6.1/10 إنترنت
  • 515 أراء 6/10 مستوى النظافة
  • 498 أراء 6.8/10 الإفطار
  • 400 أراء 5.4/10 المطاعم
  • 324 أراء 5.3/10 القيمة مقابل المال

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جميع فنادقنا في Exeter

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.